GAINZO Support
Help for GAINZO V1 users and beta participants.
In-app support
Signed-in users can open Help & support inside GAINZO to create a support request, select its category and priority, and track recent requests against their account.
Incorrect item identification
Correct the title, brand, category or condition before running Margiq. When identification confidence is low, provide the additional image or detail requested by GAINZO rather than relying on an uncertain match.
Insufficient market evidence
Margiq may deliberately return insufficient evidence instead of a BUY or PASS recommendation. This is a safety feature: weak evidence is not converted into artificial confidence.
Sale screenshot extraction
If extracted sale information is incorrect, do not confirm it. Correct the values first. GAINZO does not create the financial sale record until the user explicitly confirms the reviewed values.
Billing
Signed-in users can manage their GAINZO plan from the Account area. Billing problems can be submitted through the in-app support workflow using the Billing category.
Privacy and data requests
Authenticated users can submit access, export or deletion requests through the in-app support workflow. See the GAINZO Privacy page for the current V1 processing design.
Beta support
During controlled beta, please report unexpected behaviour through the in-app support workflow so the issue is linked to the relevant signed-in account and can be tracked through remediation.